Knowledge Base Article Authors

Luke Holcombe

Meet Luke, the dynamic implementation and training consultant at Government Frameworks. With a diverse educational background spanning professional writing, business, marriage celebrancy, and fire sprinkler expertise, Luke's unique journey has taken him from lion costumes to AFL football fields. He takes pride in fostering efficient work practices through clear communication, delivering relaxed yet impactful training that empowers trainees to excel in their roles. Since 2018, Luke has been making a remarkable impact at Government Frameworks, and his story is one you won't want to miss!

Shannon Menu

With over 15 years of experience in technology and operations within the local government and education sectors, Shannon Menu is an accomplished Business Process and Planning Consultant. Her expertise shines through her recent co-development of a cutting-edge learning management system (LMS), revolutionizing user training for our SAAS solutions. With an unwavering commitment to customer service and the ability to bridge the gap between tech-savvy and non-tech-savvy team members, Shannon's dedication to progress ensures exceptional results. When she's not revolutionizing the industry, you'll find Shannon exploring the wonders of Vancouver Island with her family.

Lauren Galbraith-Gould  

Meet Lauren, the dynamic Training & Development Lead who has brought a wealth of expertise to Government Frameworks since early 2019. With a diverse educational background in humanities, biology, and creative & technical writing, Lauren's multifaceted approach sets her apart in the field. As the Training & Development Lead, she not only creates engaging training content but also empowers the GFW team and customers with personalized, confidence-boosting support. Lauren's passion for creative problem-solving and her knack for clear communication make her an invaluable asset, and her philanthropic pursuits outside work add a touch of compassion to her already impressive profile. 

Matthew Clooney  

“Technology should’t be a four letter word.”

Helping create a bridge between our clients and the adoption of their new software, Matthew simplifies complex ideas into something we can all understand. He finds that, often times, clients already know the answer, but just need someone who listens, empathizes, and moves them forward to achieve their end goals. Matthew brings a wealth of experience to GFW as a Gold Certified Laserfiche Consultant. A professional software and technology Trainer since 2007, and an experienced Technical Writer since 2020, Matthew has delivered onsite and virtual presentations across Canada in the educational, medical, and governmental verticals. He is happily married to his amazing wife; with two teenagers, seven cats, and a motorcycle in London Ontario.